Welcome to www.rattanwallbasket.com! To help you better understand our rattan wall baskets and related services, we have compiled the following frequently asked questions. If you have additional questions or need further support, please feel free to contact us through the following methods.
- How do I place an order?
You can browse and select the rattan wall baskets you like by visiting our website www.rattanwallbasket.com. After selecting the product, click “Add to Cart” and follow the on-screen prompts to complete the checkout process. You will need to provide shipping and payment information. - Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer service team as soon as possible (relayunity@rattanwallbasket.com). Please note that if the order has entered the processing or shipping status, we may not be able to modify or cancel it. - How much does it cost to ship?
Shipping costs are calculated based on your order total and shipping address. You can view the specific shipping cost information during checkout. - How long will it take for my order to be shipped?
We usually process and ship within 2 business days of receiving your order. The specific shipping time will vary depending on the shipping method you choose and your geographical location. - How do I track my order?
Once your order is shipped, we will send you a confirmation email with the tracking number and relevant logistics information. You can use the tracking number to check your order status on the shipping company’s website. - How do I return or exchange?
If you are not satisfied with your purchase of the rattan wall hanging storage basket, you can apply for a return or exchange within 30 days of receiving the product. Please refer to our Return and Exchange Policy for detailed information. Make sure the product is unused, undamaged and in its original packaging. - Can I get a refund?
Yes, eligible return items will be processed for a refund within 3 business days after we receive and confirm the returned item. The refund will be returned to your original payment method. - How do I contact us?
If you have any other questions or need further assistance, please contact us via the following methods:
●Email: relayunity@rattanwallbasket.com
We are happy to answer any questions you may have and ensure that you have a pleasant shopping experience! Thank you for visiting www.rattanwallbasket.com!