Thank you for choosing www.rattanwallbasket.com! We hope you are satisfied with your purchase of Rattan Wall Storage Basket. However, if you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure that your shopping experience is pleasant.
- Return Policy
●Return Period: You have 30 days from the date you received the product to request a return.
●Return Conditions: Returned products must be unused, undamaged, and in their original packaging and with all labels intact. We reserve the right to inspect returned products to ensure that they meet the return conditions.
●Return Application: To request a return, please contact Customer Service via email with your order number and reason for return. - Refund Process
●Once we receive the returned product and confirm that it is eligible for return, we will process your refund within 3 business days.
●Refunds will be made to your original payment method, which may vary depending on the processing time of your bank or payment service provider. - Exchange Policy
● Exchange Request: If you need to exchange a product, please contact us by email and explain the product you want to exchange and why.
● Exchange Conditions: Same as returns, all products you want to exchange must be unused, undamaged and in their original packaging. - Shipping Policy
● Return Shipping: Shipping costs incurred during the return process are usually borne by the customer, unless the product is defective or shipped incorrectly.
● Exchange Shipping: After confirming the exchange request, the shipping cost of the exchanged product will be borne by the customer. We will provide accurate shipping information for your reference. - Situations where Returns and Exchanges are not accepted
The following situations do not meet our Return or Exchange Policy:
● The product has been used or damaged.
● The product is not returned within the return application period.
● The return or exchange application is not made in accordance with the prescribed procedures. - Contact Us
If you have any questions about returns and exchanges or need further assistance, please feel free to contact us by email at relayunity@rattanwallbasket.com. Our customer service team will be happy to serve you and ensure your issue is resolved promptly.
Thank you for choosing www.rattanwallbasket.com! We look forward to providing you with the best shopping experience.